RETURNS

Warranty Policy


A. The company follows 1 year or 2 year limited warranty depends on product. Start from the date of receipt of the product.
B. All Products have warranty and undergone meticulous inspection before shipment.
C. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, tampered, forged, alteration or modification will not be covered by the warranty.
D. Coverage includes;
A) Trouble-shooting
B) Maintenance
C) Repairs
E. Products subject for A/S services undergo rigid inspection from trained engineer to determine and investigate the damage and authenticity of the product.
F. Upon purchase of our items you are entitled for the A/S support. Start from the receipt of product.
G.Troubleshooting and Repair is free at this period of time. Only the sending fee and related TAX charges are shouldered.
H. For warranty issues and claim contact the customer service, for additional information and requirements.
I. Other than the terms provided in this warranty policy, there are no other warranties

Return & Refund Policy

A. To provide a safe and fair trading experience, we allows a 10-day return/refund policy for goods purchased on the mall.

B. Return Request will be accepted within 10 days after receipt of the item.

C. This service is offered to cover the following issues.
1. DOA Defective product, upon receipt.
2. Damage due to shipment and/or handling.
3. Items fail to meet merchantable quality, and adequate performance, which do not match original description
4. Incorrect products.
5. Other purposes, like dissatisfaction

D. Upon receipt of the refunded item, We will return full product price,
Consummated fees such as the shipping, handling charges and Tax duties, are non-refundable. Refunded payment will be deposited automatically to your account after receiving the refunded product.

E. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, tampered, forged, alteration or modification will be void for return or refunds..

F. Products subject for Return or Refund undergo rigid inspection from trained engineers to determine and investigate the damage and authenticity of the product.

G. Countermeasures:
Upon acknowledgement of request, the customer service
Will offer alternatives to resolve the problem
Selection are as follow
1) For defective products ? Repair or replacement of item.
2) For incorrect items ? Product exchange
3) Dissatisfaction ? refund of payment.

**Product replacement will be shipped after receipt of returned/refunded items.

H. Refund limitation
Refund is not permitted if the product is;
Improperly packaged (not in its designated box)
Negligent packaging
Counterfeit labels
Switched labels
Label/barcode/manufacturer’s seal is tampered
Mismatched serial nos.
Evidence showing misuse of the product
Improper usage
Has missing spareparts

I. Contact Customer’s service immediately for additional info and requirements.